Return & Refund Policy – New Baraka Flower Shop

Welcome to New Baraka Flower Shop. Customer satisfaction is very important to us. Please read our return and refund policy carefully before making a purchase.

Returns

Due to the delicate and perishable nature of flowers and customized products, returns are accepted only under the following conditions:

• The item delivered is damaged or defective.
• The wrong product was delivered.
• The order is incomplete or significantly different from the description.

Customers must contact us within 24 hours of delivery with clear photos of the product and order details.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Fresh flowers
• Customized bouquets or arrangements
• Personalized gifts
• Artificial flowers damaged after delivery
• Used or opened items

Refund Policy

Refunds may be approved in the following cases:

• Product unavailable after payment
• Damaged or incorrect item delivered
• Order canceled before preparation or dispatch

Approved refunds will be processed through the original payment method within 7–14 business days.

Order Cancellation

• Orders can be canceled before preparation begins.
• Once the floral arrangement is prepared or dispatched, cancellation may not be possible.

Delivery Issues

Please ensure the delivery address and contact information are correct.

New Baraka Flower Shop is not responsible for:

• Delays caused by incorrect address details
• Recipient unavailability
• Delays caused by weather or unforeseen circumstances

Exchange Policy

Exchanges are only available for damaged or incorrect non-perishable items, subject to stock availability.

Contact Us

For any return, refund, or support inquiries, please contact:

New Baraka Flower Shop
Email: flora@newbaraka.com
Phone: +97471969660
Location: Doha, Qatar

Thank you for shopping with New Baraka Flower Shop.